Analyze customer ledger entries
To have a detailed insight into your customers and your business transactions with them, use the Customer Ledger Entries page. From this page, all ledger entries relating to the selected customer can be inspected and analyzed. Customer ledger entries cannot be modified, but can be used for analytical purposes.
To view customer ledger entries
Choose
, enter customers, and then choose the related link.The Customers page opens.
Select the customer for which you want to view customer ledger entries, and then on the action bar, choose Related > History > Ledger Entries.
The Customer Ledger Entries page opens.
To view more information about a customer ledger entry, perform one or more of the following steps:
To view a list of all reminders and finance charge entries that can be accessed and have been issued in relation to the selected invoice, select a regular invoice line, and then on the action bar, choose Related > Entry > Reminder/Fin. Charge Entries.
This information can be used to see how timely this customer is when it comes to paying the invoices.
To view the details for a line, select the line, and then on the action bar, choose Related > Entry > Detailed Ledger Entries.
Detailed Customer Ledger Entries
The customer entries consist of the customer ledger entry and a sub entry called the detailed customer ledger entry. The detailed customer ledger entries store the actual amounts of the detail lines of an invoice, credit memo, payment, discount, and so on while the customer ledger entries display a summary of the amounts.
Changes that are made to original customer entries can be analyzed using the detailed customer ledger entries. This entry type contains all entries that are related to the original document.
Adjustments to customer ledger entries are common for international customers that have their ledger entries adjusted for changes in exchange rates or payments in foreign currency. When granting discounts, it is also necessary to adjust customer ledger entries when a customer makes a payment before the due date for a payment discount.
Detailed customer ledger entries also provide traceability of all payments and payment applications to invoices.
Feedback
To send feedback about this page, select the following link: